Terms of Sales

Price

The prices in this catalog are indicated in Swiss francs, net amounts, VAT included and guaranteed.

Items benefiting from a guarantee are subject to the conditions of the offer valid at the time of purchase. The guarantee takes effect on the date of delivery of the article, justified by the accompanying document (invoice) which we ask you to keep carefully. Not covered: damage due to poor maintenance, non-compliance with the instructions for use, or normal wear and tear.

Availablity

Our delivery commitment is void in the event of failure or non-compliance with supply deadlines on the part of our own suppliers, and insofar as this unavailability is not attributable to Nova Organic Energy CH. In case of unavailability of a product, we will inform you as soon as possible.

Payment terms

Payment methods: Paypal payment.

Delivery and transportation

Items available are sent by post within approximately 5 to 8 days. Participation on your part is requested only once per order. PLEASE NOTE: Nova Organic Energy CH does not deliver its parcels to post office boxes and does not deliver any goods to minors or customers under guardianship, except with the written authorization of the parents or guardian.

Return or exchange of goods

Items must be returned intact and complete in their original packaging (with labels bearing their references), accompanied by the delivery note, within 7 days of receipt of your package. Return shipping costs are your responsibility. In the case of an exchange order, the shipping costs of your new order are offered to you.

Legal guarantees

Check the condition of the delivered goods immediately to rule out obvious defects in material and workmanship, as well as transport damage. In accordance with the law, you are obliged to notify us of any defect or anomaly affecting the goods delivered to enable us to remedy them.

Data protection

All personal data will be considered confidential. The information necessary for the management of the order will be subject to computer processing and may be communicated to associated companies as part of the management of the order.

Applicable law and jurisdiction

The applicable law is Swiss law, and any dispute will be dealt with by the District Court of La Sense.